Returns & Exchanges
At My Hamdard Store, we prioritize the quality of our food products and your satisfaction. If you receive a damaged or incorrect item, we offer a straightforward returns process within 7 days of delivery.
Initiate Request
Contact our customer support team via email or phone with your order number and clear photos of the food item in question.
Verification
Our quality assurance team will review your request within 48 hours to ensure the product meets our return criteria for safety and hygiene.
Packaging
Once approved, securely pack the unused item in its original packaging, ensuring all seals and labels remain intact.
Refund or Exchange
After we receive and inspect the returned goods, we will process your full refund to the original payment method or dispatch a replacement item.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing